Inputs
ticket_code(required, e.g."ABC-052") — the code fromget_geo_prioritiesor the web app. The prefix matches your brand.reason(required, 10–280 chars) — the “why.” Examples: “Already handled manually last week”, “Not aligned with Q2 focus on enterprise”, “User decided to skip this channel entirely.”
Behavior
The reason is stored on the ticket row (visible on the web detail page) and in the audit log. Cannot be changed via this tool afterwards — re-dismissing an already-canceled ticket returns the existing reason and does not overwrite. Cannot dismiss a ticket that was already marked done. If the user wants to undo a completion, they do it in the web app. Returns the canonical deep link so you can cite the page.When not to use
- The user has actually completed the action — use
approve_ticket.