Who this is for
Not sure which path fits? Contact us — we can recommend an approach and help with setup.
What you get
Once the proxy is active, Agent Analytics (/ai-traffic) shows edge traffic beyond what GA4 captures:
The Edge Traffic and Activity Log tabs populate from the proxy. GA4 tabs continue to work independently if you have Google Analytics connected.
How it works
Citable registers your hostname, routes traffic through our shared edge proxy Worker, classifies each request, and forwards it to your origin. Your site stays online throughout — traffic always reaches your origin. You do not deploy Workers, manage ingest tokens, or callingest.getcitable.com yourself. See Ingest Pipeline for what happens behind the scenes.
Get started
Step 1 — Contact Citable
Email or reach out via getcitable.com to request managed AI Traffic Proxy access. Include:- Your Citable brand / account
- Storefront hostname (e.g.
www.yourbrand.com) - Origin type (Shopify
*.myshopify.com, Cloudflare Pages, custom host) - Whether you need same-zone setup (e.g.
getcitable.comitself)
Step 2 — Connect in Citable
After we enable your account:- Open Settings → Connectors in Citable.
- Find the AI Traffic Proxy card and click Connect.
- Enter your store domain and storefront hostname as directed.
- Click Start setup.
Step 3 — Add the CNAME record
In your DNS provider (Shopify, Cloudflare, Route 53, etc.), create:Most brands use
www.yourbrand.com for the proxy hostname. Apex domains (yourbrand.com without www) often need www for the CNAME — set up the proxy on www and redirect apex traffic there.Step 4 — Verify and go live
- After adding the CNAME, return to Settings → Connectors.
- Click Verify DNS on the AI Traffic Proxy card.
- When hostname and SSL are both active, the status changes to Active.
/ai-traffic) and check the Edge Traffic tab. Data typically appears within a few minutes as crawlers and shoppers hit your storefront.
What Citable manages
Citable inspects HTTP request metadata — headers, paths, referrer, bot signals — to classify traffic. We do not read Shopify admin data, orders, or customer PII beyond normal request metadata. We do not block or throttle traffic; everything is forwarded to your origin.
Disconnecting removes routing registration and stops new edge telemetry. Your DNS CNAME is unchanged — remove it yourself if you no longer want traffic routed through Citable.
Common questions
Can I self-serve the proxy without contacting Citable?
Can I self-serve the proxy without contacting Citable?
Not for the managed integration. The managed proxy runs on Citable’s Cloudflare account and Workers. If you have your own Cloudflare zone, see Self-hosted Cloudflare Worker — provision credentials in Connectors and deploy the Worker yourself.
Verify DNS shows 'still provisioning'
Verify DNS shows 'still provisioning'
Confirm the CNAME points to
proxy.getcitable.com (not your origin). DNS propagation can take up to 30 minutes. SSL issuance usually follows within a few minutes after DNS is correct. Click Verify DNS again after waiting.Edge Traffic shows 'not connected' but Connectors says Active
Edge Traffic shows 'not connected' but Connectors says Active
Make sure you are viewing the correct brand in Citable. Refresh Agent Analytics. If the status hasn’t updated, contact us or disconnect and reconnect from Connectors.
Will this slow down my store?
Will this slow down my store?
The proxy adds minimal latency. Telemetry runs in the background while requests are forwarded to your origin immediately.
Alternatives
- Self-hosted Cloudflare Worker — deploy a Worker on your zone; credentials from Connectors
- Google Analytics — AI-referred human sessions only (no crawler/agent visibility).
- Ingest Pipeline — how classified events are stored after the edge Worker runs.