> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcitable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# dismiss_ticket

> Cancels a Citable recommendation ticket with a required written reason.

Cancels a Citable recommendation ticket with a required written reason. Use when the user has decided NOT to act on a recommendation and wants to clear it from their backlog — or when you're confident the recommendation is wrong for the brand and want to record why.

## Inputs

* `ticket_code` (required, e.g. `"ABC-052"`) — the code from [`get_geo_priorities`](/mcp/reads/get-geo-priorities) or the web app. The prefix matches your brand.
* `reason` (required, 10–280 chars) — the "why." Examples: "Already handled manually last week", "Not aligned with Q2 focus on enterprise", "User decided to skip this channel entirely."

## Behavior

The reason is stored on the ticket row (visible on the web detail page) and in the audit log. Cannot be changed via this tool afterwards — re-dismissing an already-canceled ticket returns the existing reason and does not overwrite.

Cannot dismiss a ticket that was already marked done. If the user wants to undo a completion, they do it in the web app.

Returns the canonical deep link so you can cite the page.

## When not to use

* The user has actually completed the action — use [`approve_ticket`](/mcp/writes/approve-ticket).

## See also

* [Overview](/mcp/overview)